I was cruising Facebook not long ago, and came across this. It made me stop and think about a typical customer buying process.
A few thoughts:
- She wants to buy from a small local business? Cool!
- He called to find out their hours for her? That’s really kind!
- Their Facebook page didn’t list the hours for BOTH locations?!?
- Their website doesn’t list the hours, either?
- They didn’t even mention National Ice Cream Day in a Facebook post? THAT’S a missed opportunity.